Koala Networks is a contract and consulting IT services company. Whether your company is planning for growth or experiences decline, you will always have a budget-tailored, dynamic solution to solving all of your technology problems.Contact Us
It feels like we have been getting more and more calls lately about clients and potential clients being tremendously unhappy with their current phones providers. We have heard (and solved!) nearly every nightmare issue you can imagine with a bad phone provider. Everything from phantom dropped calls, and call queues that timeout and leave the customer on hold endlessly, phones mysteriously not ringing, to service reliability issues and lengthy periods of outages. What we have discovered in our time doing this is that not all VOIP and PBX solutions are made equally. It is incredibly important that you align yourself with a company that has proprietary software and infrastructure, multiple layers of phone server redundancy, and as many servers across the country as possible. These things contribute greatly to the quality of your calls. Unfortunately, what we are seeing in the industry lately is a surge in fly-by-night phone companies that lure in unsuspecting businesses with low. flat rates and other overly affordable billing incentives. Meanwhile, they outsource their servers and infrastructure to third party hosts, their software from a third party developer, and their customer service to India or the middle-east.Koala Networks, as always, does not sell phones, phone service, and we do not receive compensation for your choice in phone provider. We believe this (along with over a decade of experience in the IT industry) is what allows us to give our clients sound advice on which providers they should put their faith, trust, and most importantly their money in. And we are able to offer this advice for any phone budget our clients need to be within.